1. Who is responsible for your data
This website is operated by PENGXINWEI ELECTRONICS LIMITED, registered address 8/F, GOFUKU TOWER, 62-64 WOOSUNG STREET, JORDAN, HONG KONG. Privacy questions may be sent to [email protected].
2. Information we collect
- Contact details you provide, such as name, email address, phone number and delivery address.
- Order, product, support and warranty information.
- Messages submitted through the contact form and the time consent was recorded.
- Essential technical data required to operate the website securely, such as IP address, browser type, security logs and session information.
- Payment-related information handled by a payment provider. We do not intend to store full card numbers on this website.
3. Why we use information
We use information to respond to inquiries, confirm product compatibility and availability, process and deliver orders, provide warranty and returns support, maintain security, comply with legal obligations, and improve the storefront using aggregated or non-identifying information.
4. Legal bases and consent
Where applicable, we process information because it is needed to respond to your request, perform a contract, comply with law, protect legitimate business interests, or because you consented. You may withdraw consent for future processing at any time without affecting processing that already occurred.
5. Sharing and service providers
We may share the minimum necessary information with hosting providers, email providers, logistics carriers, payment providers, fraud-prevention services, professional advisers and authorities where required by law. Service providers must use information only for the service they provide, subject to their contractual and legal obligations.
International transfers may occur where a provider or fulfilment partner is located outside Hong Kong. We take reasonable steps to protect information during those transfers and apply the requirements of the Hong Kong Personal Data (Privacy) Ordinance where relevant.
6. Retention
We retain information only as long as reasonably necessary for the purpose collected, including order records, warranty support, accounting, dispute resolution and legal compliance. Contact inquiries are reviewed periodically and removed when no longer needed.
7. Security
We use technical and organisational measures intended to protect information against unauthorised access, loss and misuse. No internet transmission or storage system is completely secure, so you should use a strong, unique password for any account and avoid sending unnecessary sensitive information through the contact form.
8. Your choices and rights
Subject to applicable law, you may request access to personal data we hold about you, request correction, ask for deletion where appropriate, object to certain processing, or withdraw consent. We may need to verify your identity before acting. Send requests to [email protected].
9. Children
This store is not directed to children under 16. We do not knowingly request personal information from children. Contact us if you believe a child has submitted information so we can review and remove it.
10. Cookies and analytics
We use essential cookies to keep the cart and account functions working. We do not enable advertising or analytics cookies by default. See the Cookie Policy for details.
11. Changes
We may update this policy when our services, providers or legal obligations change. The date at the top of this page shows the latest revision.